Digital capabilities model (dcm) for supply networks


27 February 2021

The Digital Capabilities Model (DCM) for Supply Networks has the objective to provide the supply chain a reference model to guide the development of digital supply networks.

This model is designed in order to help supply chain professionals and to build digitally-enabled capabilities that are required to transform their linear supply chains into a set of dynamic networks from ASCM members worldwide.

DCM – Capabilities

Amongst the capabilities there are the following: Connected Customer, Product Development, Synchronized Planning, Intelligent Supply, Smart Operations and Dynamic Fulfillment.

Connected Customer

DCM – The Connected Customer Capability is the one that allows companies to higher traditional transactional interactions to achieve effective and integrated customer engagement throughout different aspects: the customers, the products and the service’s life cycles (from acquisition to service).


  • Self Service
  • Customized Experience
  • Customer Issue Management
  • Intelligent Product Tracking
  • Monitoring and Insights
  • Product as a Service (PaaS)
  • Connected Field Services

Product Development

DCM – The Product Development is a way of managing and developing products and/or services that are responsive to customer experience. And that are also transformed by smart real-time data, advanced technologies and agile innovation.

The direct results are the following: improved market timeliness, higher design quality, more productivity, and enhanced communication and visibility.


  • Product & Portfolio Management
  • Product Platform Architecture & Systems Eng.
  • Configuration Management
  • Product Development Collaboration
  • Digital Development

Synchronized Planning

DCM – The Synchronized Planning enables a business’s strategy via operational and planning levers across the entire value network. This kind of capability integrates strategic goals, financial objectives and tactical supply network plans in order to create a connected and synchronized business plan.

The result is a faster cross-functional decision-making, enhanced customer service, agile supply network, better information visibility, real time collaboration with business partners, efficient resource usage and improved financial performance.


  • Enterprise Plan Reconciliation
  • Supply Network Design
  • Portfolio Life Cycle Planning
  • Intelligent Demand Management
  • Responsive Demand-Supply Matching (RDSM)
  • Dynamic Flow Optimization

Intelligent Supply

DCM – The Intelligent Supply is the one that impacts every component of the procurement function to source products and services from leading suppliers at the best value while also driving efficiencies in procurement operations, mitigating risks and improving supplier relationships.


  • Intelligent Supply Analytics
  • Category Management
  • Source Execution
  • Digital Contract Management
  • Procurement and Compliance
  • Invoice and Payments Processing
  • Supplier Collaboration

Smart Operations

DCM – The Smart Operations is a highly responsive, adaptive, digitized and connected function that is integrated into the digital supply network. It synchronizes all aspects of operations and production.

This capability drives significant performance and also safety improvements in production, such as: quality and maintenance, repair and overhaul.


  • Augmented Workforce
  • Total Operations Synchronization
  • Agile Operations Execution
  • Efficient Operations Support
  • Operations Command Center
  • Operations Strategy

Dynamic Fulfillment

DCM – A Dynamic Fulfillment network is an interconnected cross-enterprise system. This means that it enhances the customer’s experience. How? By getting the right product and service to the right customer at the right time and in the right quality and condition.


  • Automated Fulfillment Signals
  • Chain of Custody and Integrity
  • Omnichannel Order Fulfillment
  • Efficient Warehouse Operations
  • Optimal Path Selection
  • Adaptive Network Response
  • Efficient Transportation Operations

Digital Supply Networks Characteristics

  • End-to-end transparency: this is the ability to see across the network (existing data sets, sensors, visualizations…)
  • “Always-on” agility: this is the ability to operate in a proactive way across the network (predictive alerts, advanced analytics, computing…)
  • Connected Environment: this is the ability to extend into suppliers and customers (third party data sets, real-time collaboration, live data sharing…)
  • Resource Optimization: this is the ability to identify and utilize the right worker or machine, for work (artificial intelligence, optimization algorithms, data…)
  • Holistic Decision Making: this is the ability to continuously learn and make good network decisions (machine learning, thought interaction…)

DCM – Digital disciplines


To identify and act on environmental changes, their customers, suppliers and operations to detect risks and opportunities, such as: customer sentiment, supplier risk, supplier performance, internal operational performance, employee performance and employee satisfaction.


To place decisions into action to effectively convert decisions into actions within the enterprise, partners, suppliers, and customers.


The inside and outside of the organization collaborations with business partners, to understand and address the impact of the sensed signals, such as: Improved data visibility (the source of the truth), improved collaboration technologies, concurrent and transparent engagement across multiple nodes inside the network.


To maximize performance and a seek to identify the best courses of actions to optimize the end-to-end network, such as: cross-functional optimization, cross-enterprise optimization, computing, communication technologies and storage technologies (artificial intelligence capabilities).

Check out our article on Logistics and Configuration Management.

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